Frequently Asked Questions

 
1. How can you offer so much disk space?

Quite simply, because we can. Years ago when disk space was at more of a premium, web hosting packages were largely designed around the amount of disk space a web site needed. With 60 and 80 GB hard drives available at the same price a 1 GB hard drive would have cost just a few years ago, there is simply no reason for disk storage to have such an influence on pricing.

2. Why not offer an "unlimited web space" plan?

We know that some companies are offering this, but we do not believe any company can truly offer "unlimited disk storage" or "unlimited traffic" at standard prices without sacrificing their integrity. If it were true, we could offer to host CNN's web site for $19.95 per month. This simply isn't reality.

3. How stable is your company?

Wyenet is debt-free and has enjoyed solid growth since the company was started in April of 1999. Wyenet has never posted a loss in any quarter and continues to receive glowing reviews.

4. What kind of technical support can I expect?

Wyenet offers 24 hour toll free technical support. Other companies offer 24 hour tech support but you may get a pager, voicemail or long on-hold times. When you call our technical support, a technician picks up the phone to assist you immediately with any issue or question you may have. We also offer live support chat and support through a ticket based email system.

5. Do you offer any kind of web design?

Wyenet does offer single-page web site design with all of our Unix packages. You have up to 50 templates to choose from. If you need more extensive web design, you may contact our sales office and we can refer you to a company we recommend. Our sales office can be reached at 1-877-4WYENET or sales@wyenet.com. 

6. If I sign up for the special, will you ever raise my fee?

No. You will continue to benefit from the same special pricing for as long as you are our customer. Your fee will never go up unless you decide to add extra features or change hosting plans. 

7. How long does it take for my account to be activated?

On weekdays during normal business hours, account setups are normally within an hour or two. Otherwise, it may vary between 1 to 24 hours, but no longer than 48 hours.

8. Can I host more than one domain on my account?

With each of our Unix packages, you may point an unlimited number of domains to your one account. However, if you want a domain name to point to a separate web site, you may order a virtual domain. Virtual domains are an additional $10 setup, $5 monthly. Your domain will be accessible by typing in www.domain.com and it point to a separate directory within your current account. Once the page is loaded, the virtual domain will appear in the browser address bar as http://www.domain.com/domain/ . Our Gold Package includes three virtual domains or sub-domains (name.domain.com) with the account. 

9. Do you allow adult content?

For moral reasons, and in consideration for our customers, Wyenet does not permit adult content on its servers.  

10. Should I choose a Unix or Windows 2000 package?

The answer to this question will depend on your needs. Unix/Linux is the most common and the most stable operating system for web hosting servers. You do not need to run Unix on your PC to enjoy this benefit. Few people with Unix web hosting accounts actually have Unix running on their own PC. It works fine with Windows 95/98/ME/XP/2000 or even a Macintosh. If you are needing to use applications that are geared more toward Windows servers, Windows 2000 is the best choice. These include ASP, MS SQL, Cold Fusion, Access, IMAP, Index Server, FoxPro and more. If you don't know what these are, a Unix account will likely suit you just fine.